Privacy policy

This Privacy Policy explains how Solvar Studio collects, uses, and protects your personal information when you visit our website, place an order, or interact with our services. This Policy applies to all website visitors and customers and must be read together with our Terms of Service.

1. Information We Collect
Personal Information

  • Name
  • Billing and shipping address
  • Email address
  • Phone number

Order and Transaction Information

  • Products purchased
  • Order history
  • Payment confirmation details

Device and Technical Information

  • IP address
  • Browser type and device type
  • Cookies and usage data

Customer Support Information

  • Messages, inquiries, and communication history

2. How Information Is Collected

  • Direct interactions, such as placing orders or submitting forms
  • Automated technologies, including cookies and analytics tools
  • Third-party services, including payment processors and platform providers

3. Legal Bases for Processing

  • Performance of a contract (order processing and fulfilment)
  • Legal obligations (tax and regulatory compliance)
  • Legitimate interests (fraud prevention and service improvement)
  • Consent (marketing communications and non-essential cookies where applicable)

4. How We Use Your Information

  • Process and fulfil orders, including shipping and delivery
  • Provide order updates and customer support
  • Process returns, refunds, and exchanges
  • Prevent fraud and maintain website security
  • Comply with legal obligations
  • Send marketing communications where consent has been provided

5. Sharing of Information

  • E-commerce platform providers
  • Payment processors and fraud prevention services
  • Shipping and logistics partners
  • Analytics and website performance providers
  • Legal or regulatory authorities where required

We do not sell or rent your personal data to third parties.

6. Platform and Payment Processing
Our store operates on a third-party e-commerce platform that processes personal data on our behalf in accordance with its own privacy and security standards.

Payments are processed securely by third-party payment providers. Solvar Studio does not store full credit card or payment details.

7. Cookies and Tracking Technologies
We use cookies and similar technologies to operate the website, improve functionality, and analyse traffic.

You can manage cookie preferences through your browser settings.

8. International Data Transfers
Your information can be transferred to and processed in countries outside your country of residence.

Where required, appropriate safeguards are applied to ensure that your personal data remains protected in accordance with applicable data protection laws.

9. Data Retention
Personal data is retained only for as long as necessary to fulfil the purposes outlined in this Policy and comply with legal obligations.

After this period, data is securely deleted or anonymised.

10. Your Rights

  • Access your personal data
  • Request correction of inaccurate information
  • Request deletion of your data
  • Restrict or object to processing
  • Request data portability
  • Withdraw consent where processing is based on consent

To exercise your rights, contact support@solvarstudio.com.

11. Security
We implement appropriate technical and organisational measures to protect your personal data.

While we take reasonable steps to secure your information, no system can guarantee absolute security.

12. Children’s Privacy
This website is not intended for individuals below the legal age in their jurisdiction.

We do not knowingly collect personal data from children.

13. Updates to This Privacy Policy
We can update this Privacy Policy to reflect legal, operational, or business changes.

The latest version is always available on this page and becomes effective upon publication.